Something not right? Let us know.
Here’s how to raise a concern or find extra support.
Start with Naevia.
Email sam@naeviafinance.com and explain your concern. Naevia’s Credit Guide sets out its internal complaint process.
Independent dispute resolution.
The supplied guide says you can escalate to the Australian Financial Complaints Authority if your complaint is not resolved satisfactorily, or if you have not received a response after 30 days.
Australian Financial Complaints Authority
1800 931 678
Naevia membership number: 123024.
Struggling with repayments?
Contact your lender about hardship options. Free financial counselling is available through the National Debt Helpline on 1800 007 007.